Shipping & Returns

Shipping

At Closetier, we are pleased to offer free standard shipping on complete outfits or orders of $75 or more. Don’t want to purchase the entire look? No problem! Standard shipping rates apply.


Click here to track a package.


Shipping Methods

We ship through USPS and offer the following methods: First Class Mail, First Class Package, Priority Mail, Priority Mail Express. You may select your preferred method at checkout.


Shipping Timeline

Shipping times vary by location and shipping method. As a general rule, please allow 5-7 business days for shipping and handling.


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Returns

Click here to start a return.

 

Return Policy

Not loving your look? That’s okay—we’ve all been there! At Closetier, you have 30 days to return clothing items that you are not 100% satisfied with.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include:

  • Gift cards
  • Jewelry
  • Accessories
  • Sale items marked "final sale"

Return Shipping

Return shipping is free if your original purchase was $75 or more. If your original purchase was under $75, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@closetier.com.


Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

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